Our overseas chat center provides comprehensive services to support the success of our customers in global business. Below, we will introduce the main services of our center.
Customer Support tailored to the client’s needs.
Regarding our customer support, we can flexibly accommodate multiple operational methods as our clients request.
・Customer support by phone
・Customer support via chat
・Customer support via email
If you have any other requests, please feel free to consult with us.
24/7 multilingual support
Our chat center operates 24/7, ensuring that we respond promptly to customer requests at all times. We support major international languages, including English and Chinese, and are equipped to meet the diverse needs of customers around the world.
Real-time issue resolution
We provide real-time problem-solving through chat to ensure immediate response to customer inquiries, enabling quick and efficient support. This minimizes business downtime.
Immediate customer service
Our chat center is committed to providing prompt and courteous service. We aim to respond to your inquiries within an average of 6 seconds and provide a full answer within 15 seconds.
Listening sincerely to customers feedback
We value customer feedback and continually strive to improve the quality of our services. By thoroughly reporting customer requests and opinions to our clients, we help them achieve even greater heights.
Highly trained staff
Our center’s staff is composed of carefully selected individuals who undergo regular training. This ensures that our team, equipped with specialized knowledge and communication skills, can accurately address complex issues and provide effective solutions for our customers.
FAQ Creation
We can also create an FAQ manual for your company. By discussing in detail with the client, we can ensure that the customer support meets your specific requirements.
Staff with specialized knowledge
We provide customized solutions that cater to our clients’ specific business needs. For example, we can assign staff with expertise in particular products or services, or offer specialized support for specific industries.
Strict security measures
We prioritize the protection of customer data and privacy, implementing stringent security measures. We employ the latest security technologies and protocols to ensure data safety.
Easy implementation and scalability
Our chat center service can be easily and quickly implemented. Additionally, it can be flexibly scaled up or down to accommodate your business growth, allowing us to adapt to your changing needs.
Our overseas chat center is dedicated to supporting the success of your business through these services. As a reliable partner, we will strongly support your global expansion.